CALL US ON 020 8144 9514

FREQUENTLY ASKED QUESTIONS

ARE THE PHOTOS ON THE WEBSITE OF THE ACTUAL APARTMENTS?

Yes. All the photos on this website are of our apartments, and all are available for you to book.

 

IS IT POSSIBLE TO VIEW AN APARTMENT BEFORE I BOOK?

Yes. We can usually arrange viewings, though this often depended on occupancy of the apartments at the time. Please call our sales team who will be happy to book a mutually convenient time to view.

 

CAN I PLACE AN APARTMENT ON HOLD BEFORE I BOOK?

We operate on a first-come, first-served policy. However sometimes we are able to place an apartment ‘on hold’ for you for a short time – please call our Sales team who will be happy to advise based on your requirements.

 

IS THERE A MINIMUM OR MAXIMUM PERIOD FOR MY BOOKINGS?

There are minimum stay requirements which vary across all of our serviced apartments. However there is no maximum stay, subject to availability and we do operate tiered discounts for much longer stays. Call our sales team for more information on booking requirements for any of our apartments on 020 8144 9514.

 

HOW DO I PAY FOR THE APARTMENT?

i) When you first make a booking enquiry we will provide you with your fixed quote.
ii) Once you confirm that you wish to book, you will receive your availability confirmation together with your invoice based on your fixed quote.
iii) When we then receive your full payment you will receive your booking confirmation, detailing receipt of your payment, directions to the apartment complex, and a check-in / key collection guide.

Please note:- Due to high levels of demand for certain dates, your availability confirmation is only valid at time of sending, thereafter your booking is only confirmed when we receive your full payment.

 

HOW DO I PAY FOR THE APARTMENT?

We accept payment by bank transfer only. We do not accept cash payments. All bookings must be paid for in full, in advance.

 

DO I HAVE TO PAY A DEPOSIT?

Yes. We require a £250 security deposit prior to check in or payable with cash at check in. The deposit is then refunded in cash at check-out subject to a satisfactory inspection of the apartment.

 

I WANT TO MAKE A BOOKING FOR SEVERAL MONTHS – WILL I HAVE TO PAY FOR THE WHOLE STAY WHEN I BOOK?

For stays of over six weeks, we are happy to invoice on a monthly basis. Payment is due before the period covered on the invoice.

 

WHAT TIME IS CHECK IN?

The standard check-in time for all our serviced apartments is from 2.00pm. If you require an earlier check-in time we may be able to help – please check with our Sales team.

 

WHAT TIME IS CHECK OUT?

The standard check-out time on all of our serviced apartments is 10.00am.

 

RESERVATION & PAYMENT

There is no confirmed reservation until full payment for the booking is received. For late bookings, the full balance will be paid in cash on arrival. Management reserves the right to refuse a booking without cleared payment, correct details or any other reasons.

 

CANCELLATION

Cancellation of a booking by a guest longer than 60 days before their confirmed arrival date will incur a cancellation fee equivalent to 50% of the booking price. Thereafter the cancellation fee is equivalent to the price of the whole booking.

WHAT IS A SERVICED APARTMENT?

Your Apartment luxury serviced apartments are just that; an apartment that you can book on a nightly basis to include a cleaning service, with fresh towels and fresh linen every week.

All Your Apartments are fully furnished, with a fully fitted kitchen, and offer many more hotel-like services with the added luxury of preparing your own meals as and when you choose.

Our serviced apartments really are a home away from home.

CLEANING

Kindly leave the property in a clean and tidy condition. We reserve the right to charge extra for additional cleaning. Cleaning materials are provided in each apartment. Please try to deal promptly with any spills or accidents which may leave stains. Guest’s are required to do their own washing up.

 

WHO PAYS FOR THE UTILITY BIILS AND COUNCIL TAX?

We do! One of the many advantages of serviced apartments is that all the utilities, council tax, TV licence, and WiFi broadband are included in your quote. There is no contact with any service providers at all.

 

HOW IS HOUSEKEEPING ARRANGED?

The Your Apartment cleaning team has access to all the apartments and all the newly booked apartments are prepared with clean and fresh linen. For long stay guests this service can be provided on a weekly basis.

 

LINEN / TOWELS

These are provided on loan for the use of the guests.

ARE PETS ALLOWED IN THE APARTMENT?

Sorry, pets are not allowed in the apartment.

 

CAN I HAVE A CHILD’S COT ADDED TO MY BOOKING?

We are able to arrange for a child’s cot or high chair at most of our serviced apartments. Additional charges may be payable.

VISITORS

Overnight visitors are not permitted.

 

SMOKING

Smoking is NOT permitted in the apartment, hallway, landing or balcony.

 

CANDLES

For Health and Safety reasons, candles, oil lamps or any naked flames are not permitted in the premises.

 

LEAKS

Please report any leaks immediately.

 

FURNITURE & FITTINGS

Guests must not change, move, remove, dismantle or tamper with the central heating, thermostat, smoke-alarm, lights, shower, electric equipment, switches, cables, fitments or furniture. Kindly contact the management if there is a problem. The management reserves the right to change the furniture and fittings as and when necessary.

 

BREAKAGES

Please report breakages as soon as possible.

 

LOSS/DAMAGE

Guests are expected to take care of the property and to pay for damages incurred during their stay. Theft, deliberate damage or misuse of property by guests will be charged. Replacement of lost keys for the property will be charged.

 

POSSESSIONS

The management is not liable for the theft or damage to any property left in the apartment or in the car park. Guests must take reasonable steps to secure their belongings and to lock the apartment and their car.

 

NOISE

As this is a quiet block of apartments, please be considerable to the neighbours at all times including arrival and departure. Please observe the normal noise code between 11pm and 9 am. The rental may be terminated without refund if a complaint is received.

 

PARKING

Please park within the allocated bay.

 

INSURANCE

Guests are strongly recommended to take out holiday cancellation insurance, travel insurance etc as is appropriate to their trip.

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